Privacy Policy

Effective Date: May 2025

Welcome to Clementine Speech Therapy. We value your trust and are committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or inquire about our services.

Information We Collect

Information You Provide
We may collect information you voluntarily provide when you contact us through our website, phone, or email, complete intake or inquiry forms, or schedule a consultation or therapy session. This information may include your name, email address, phone number, and other contact details relevant to your inquiry or care.

Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including your IP address, device and browser type, pages visited, time spent on our site, and referring website addresses. This information is gathered through analytics tools and helps us understand how our website is used and improve your experience.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule appointments
• Provide speech-language pathology services
• Communicate with you about your care and our services
• Improve our website and overall client experience
• Meet our legal, regulatory, and professional obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Disclosure of Your Information

We may share your information only in the following limited circumstances:

• With your explicit consent
• As required by applicable law or legal proceedings
• To protect the rights, safety, or property of Clementine Speech Therapy, our clients, or others
• In compliance with HIPAA and other applicable healthcare regulations

HIPAA Compliance

As a licensed speech-language pathology provider, Clementine Speech Therapy is subject to the Health Insurance Portability and Accountability Act (HIPAA). We are committed to protecting the privacy and security of your protected health information (PHI) in accordance with federal law. If you become a client, you will receive a separate Notice of Privacy Practices that describes your rights regarding your health information and how it may be used and disclosed.

Telehealth Services

Clementine Speech Therapy offers teletherapy services in addition to in-person care. All telehealth sessions are conducted through secure, HIPAA-compliant platforms to protect the confidentiality of your health information. While we use secure email services for communication, please be aware that standard email is not fully encrypted and we encourage you to exercise discretion when sharing sensitive health information via email.

Cookies and Analytics

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You may disable cookies through your browser settings; however, please note that some features of the website may not function properly if cookies are disabled.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law, professional licensing standards, or regulatory obligations.

International Data Transfers

Some of our third-party service providers may process or store data outside of Florida or the United States. In such cases, we take steps to ensure that appropriate safeguards are in place to protect your information consistent with this policy and applicable law.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal and professional retention requirements
• Request that we restrict processing of your information in certain circumstances
• Withdraw consent to receive non-essential communications from us at any time

To exercise any of these rights, please contact us using the information below.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or misuse. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

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